Help

Here we have collected the most important questions about using Conkret Web@Mail.

• Login

Help topics for login problems with MyConkret are available at: The login to MyConkret is not working. What can I do?
 
For the Minimal-Login you need your access-data of your mailbox. These were given to you by your mail provider. You will find a list of current mail servers by pressing the button "?".
If you do not know your mail server you can leave the box for server blank. Conkret will then try to determine your mail server automatically.
Please note that Conkret is not setting up a free e-mail address for you sponsored by advertisements but is offering a service for your existing e-mail addresses.
If your provider supports IMAP you should use this modern standard for your e-mail, too, as your in- and out-box are identical at home and at Web@Mail with IMAP!
 

• Browser compatibility

• International character encoding

• allow Popups

• Activate Javascript

• Provider restrictions

Please note that Freemail providers like GMX, GMail or Web.de are limiting their free services drastically as a rule, so that Conkret can only work restrictedly here. These restrictions do not apply to the chargeable offers of these providers. An unrestricted access to all Web.de mailboxes is possible via IMAP
Some providers allow a POP3 query only in specified intervals (Login delay). Conkret offers a compatibility mode with limited functioning for these providers.
There are no restrictions for access via IMAP to our knowledge. Conkret supports IMAP4
 

FAQs

• With which providers can Conkret be used?

Conkret works with all providers that offer a POP3 or IMAP mailbox which can be checked via the Internet. That is almost all providers.
 

• How does Conkret differ from other providers?

Conkret works in real time with your e-mails. It behaves like a mail client using IMAP. All mails that you read at Conkret are retrieved from your mail server and displayed in real time. The speed of the system is provided by internal caches, data bases and a sophisticated programmed system. Conkret shows the current contents of your mailbox without the use of collection or the like. The advantage of this system compared to other web mail systems is that almost all mailboxes can be managed via Conkret Webmail.
 

• The login to MyConkret is not working. What can I do?

• I get the message that the session was closed. Why?

• I frequently get the message "External data sources were blocked for security reasons" and cannot see any pictures. What does that mean?

Conkret blocks all data not directly included in the mail by default. In particular pictures that are not directly embedded in the mail (inline), but are opened from the Internet, may – not necessarily – pose a high security risk. For example external counters or other things are hidden behind pictures that tell the sender of the mail whether the mail has been read and by whom. (See also: How can I protect myself against commercial advertising?)
 

• How can I check directly whether a mail has been sent?

Send yourself a blind copy of the mail. This is completely invisible for the recipient, for you it is a secure proof that the mail has been sent.
 

• How long does it take to send a mail?

Mails written with Conkret are sent immediately. The transfer time, however, depends on several factors like the size of the mail. Furthermore spam filters at the recipient can delay the delivery of the mail. A mail sent by Conkret, which cannot be delivered immediately, is held in the mail queue for several days and delivery is tried repeatedly. The mailer daemon will inform you of the status of the delivery attempts in case of occurring errors.
 

• Whenever I send a mail to several addressees I get a message from the mailer daemon.

More recipients means more sources of error.
The mail has been sent to all addressees, but at least one address was not available.
Please check the list of addressees for invalid mail addressees (typo?). The mailer daemon will tell you which address could not be delivered. All other addressees are not affected and have received your mail.
 

• Mails to a certain address are not accepted

If the addressee of your mail uses a very sharp spam filter, a mail sent via Conkret may be regarded as spam, because the sender address (that means your mail address) is not identical to the sending server. Please, approach the addressee to solve that problem. Tell him/her, that Conkret is not the only service where sender address and server are not identical (other examples: Gmail, T-Online)
 

• I have deleted a mail by mistake, how can I recover it?

With POP3 there is no way to retrieve deleted mails. With IMAP you find the deleted mail in the folder: Trash. You can copy it back from the trash to the inbox.
 

• I can only see the current mails when using POP3

• My mailbox does not accept any more mails when using POP3

Your mailbox is most likely full!
Please, check how much storage space your provider gives you and delete older mails. Change the retrieving of your e- mails as described under ("I can only see the current mails").
 

• Why should I use IMAP and not POP3

With IMAP all messaged and changes stay on the mail server in an extremely efficient data base. You can create several multi-level folders beside the inbox (e.g. main file “Projects” with sub files "Project_A", "Project_B", etc...). The mails coming into the inbox can then be relocated to the respective folders. That way your mail box has more clarity, which is an optimal precondition for mobile web mail use.
With POP3 all messages are immediately loaded onto the local computer, where they can be read and edited offline, but you cannot read them again in the web mail. You can, however, do the alterations described under can only see the current mails" to make access to older mails possible.
 

• How can I protect myself against spam?

The best protection against spam is to delete all mails with unknown, dubious or unsound contents! Furthermore you should not open external data of suggestive mails, should there be any. Conkret protects your privacy by blocking external data in mails by default. You should not comply with the frequent request to remove your own address! Unknown senders are usually masked "neutrally" to appear trustworthy. Sometimes your own address or those of your friends are used.
 

• How can I protect myself against commercial advertising?

Email marketing has been one of the fastest growing fields of the Internet for years.
You can be sure that everything you do in a commercial mail will be collected in data bases.
The opening of such a mail is recorded and evaluated via the external pictures (in the form of opening rates). Each link of such mails leads through link-tracking or click-through systems, which enable the clicks to be tracked back to you. Your best protection against such practices and against further mails is not to look at pictures in commercial mails and not to click on links of these mails, as all this is evaluated for targeted advertising. You can be sure, that a click on a music ad leads to further mails from the music sector.
If you are against advertising, you should never follow the advice at the beginning of such mails. This usually says "Is this mail not properly displayed? Click here". Again, this link will lead to a site, in which your behavior is thoroughly documented. Its purpose is not to avoid supposed faults in your mail client; instead it tries to cancel the protection measures of mail clients (like the blocking of external pictures).
If you are against advertising, you should never give your e-mail address on commercial sites. A free-of-charge mailbox with a large mail provider financed by advertising is useful in these cases. Get yourself such an address and give that when you are not sure about the use of your mail address.
 

Conkret ® is a registered trade mark by Conkret ltd.
German Branch · Marderweg 66 · 58454 Witten · info@conkret.de